The website setup is an overwhelming activity and becomes a bottleneck because all new customers need to be supported by consultants. There is only a limited amount of consultants.
42% of customers need more than 50 days to setup their website.
I analysed the resources available to the customers for free without the assistance of a consultant.
- Help topics
- Video tutorials
- User Interface instructions
Feedback from the leadership
“You have created a vision that will drive the change of the product.”
“The way it was presented will change the way other people in the organisation communicate their ideas.”
“The same creative thinking that was brought to the vision definition needs to be applied into the delivery.”
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